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Privacy Policy

Last updated: May 2025

1. Who We Are

Lavuna Spa Dubai operates two luxury wellness locations in Dubai — inside He Hotel, Jumeirah Village Circle (JVC) and inside Signature 1 Hotel, Barsha Heights (Tecom). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at lavunaspadubai.com or contact us via WhatsApp, phone, or email.

2. Information We Collect

  • Contact information — name, phone number, email address when you make an enquiry or booking.
  • Booking details — preferred service, date, time, and branch location.
  • Usage data — pages visited, time spent on site, device type, and browser, collected automatically via Google Analytics 4.
  • Communication records — messages sent via WhatsApp, Telegram, or the contact form.

3. How We Use Your Information

  • To confirm and manage your spa reservations.
  • To respond to enquiries and provide customer support.
  • To send appointment reminders or follow-up messages (only if you have contacted us).
  • To improve our website and services using anonymised analytics data.
  • To comply with applicable UAE laws and regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only with:

  • Service providers — such as Google Analytics (anonymised usage data) and messaging platforms (WhatsApp, Telegram) for booking communications.
  • Legal authorities — if required by UAE law or a valid legal request.

5. Cookies

Our website uses cookies to analyse traffic and improve your experience. By continuing to use the site, you consent to our use of cookies. You can disable cookies in your browser settings at any time, though some site features may not function as intended.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are kept for up to 2 years for business and compliance purposes.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@lavunaspa.com.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted via HTTPS.

9. Third-Party Links

Our website may contain links to external sites (Google Maps, WhatsApp, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out: